Service-Level Agreement
Service Level Agreements / Maintenance Contracts at NETZSCH Analyzing & Testing:
Security and Efficiency for Your Equipment
NETZSCH analysis instruments have a well-founded reputation for high-quality measurements, reliability, long service life and trouble-free operation. By combining this with a maintenance contract or an individual full-service agreement, you ensure that your instrument will remain reliable for many years, minimizing instrument failure as well as reducing any associated unplanned costs.
These contracts are an integral part of our service offering and reflect our commitment to quality and customer satisfaction.
Comprehensive Service Offerings:
Our maintenance contracts include a variety of services aimed at maintaining the performance and reliability of your NETZSCH devices. These include*:
- Preventive maintenance
- Calibrations (e.g., also for MFCs)
- On-site repairs with emergency service
- Spare parts and accessories supply
- Optional qualification documents (IQ/OQ/PQ)
- Pressure vessel testing
- Laboratory relocation
- In-House Repairs
- Remote services
- Self-service manuals
- Customer training courses within our NETZSCH Online Academy, on-site and online
*Service offerings may vary depending on your region. Please contact our service team for detailed information:
Regular Maintenance at NETZSCH
Flexibility
Predictable Costs
Hassle-Free
maintenance is due
Conclusion
NETZSCH - Proven Excellence
NETZSCH's maintenance contracts are an essential part of our quality promise to our customers. They offer not only security and efficiency but also the confidence that your equipment is always in the best hands. Rely on NETZSCH for uninterrupted and optimal performance of your devices.
Prices for Service-Level Agreements
We offer individual agreements at a competitive price.
Our service-level agreements are tailored to your needs. For example, they depend on the instrument, service intervals, specific customer requirements and many more factors.
At NETZSCH, it is our goal to find the perfect agreement to fit your needs.
Your Advantages with our Service-Level Agreements
The advantages of maintenance contracts are numerous and offer both companies and customers alike security and efficiency. Here are some of the key benefits for you:
- Flexible Agreement Models: We offer flexible maintenance agreements tailored to the individual needs of our customers. Recommended maintenance intervals are 12 months, with special arrangements possible to meet specific requirements.
- Preventive Maintenance: Maintenance contracts enable regular checks and maintenance of the equipment, leading to longer life and more reliable performance. This helps prevent unexpected failures and costly repairs.
- Cost Efficiency: Regular maintenance can detect and resolve issues early before they lead to bigger and more expensive problems. This can lead to significant cost savings in the long term.
- Qualified Technicians: Maintenance contracts ensure that only qualified and experienced technicians perform the maintenance and repair of the equipment, ensuring the quality and safety of the services. Our trained and experienced staff members ensure that all maintenance is carried out with the utmost care and expertise.
- Warranty Extensions: In conjunction with maintenance contracts, warranty extensions can be offered, providing additional security and protection for customers.
- Direct Service Network: A global, largely direct service network enables quick and efficient response times, which is particularly advantageous in emergency situations.
- Predictive Maintenance: By using diagnostic software and other technological aids, maintenance contracts can also offer predictive maintenance services that foresee potential problems and address them proactively. These benefits help to maximize the operational readiness and efficiency of the equipment while minimizing the risk of downtime and unexpected costs.
- Transparent Overview and Management: The overview of maintenance contracts is carefully maintained to allow for transparent administration and tracking. This includes details about customers, devices, types of contracts, and durations, which facilitates efficient planning and coordination of maintenance services.
