Technical Service

We install your analytical instruments in your laboratory, carry out a complete configuration and parameterization, and provide your operating personnel with comprehensive basic instructions. Your instrument is then professionally put into commission and can immediately be put to use.

Our Hotline Service provides you with rapid assistance by telephone. Please do not hesitate to contact your nearest service-center for technical questions or concerns. Your inquiry will usually be handled within 24 hours.
Please contact: ngb-service‎@‎NETZSCH.com 

Regularly updating your software is important for dependable and timely instrument performance. Software features, service tools and the comprehensive help system are critically reviewed and revised for every new version to help you achieve the full potential of the entire measuring system.

Should you need to install your NETZSCH instruments at a new location, we will take care of all aspects of the move, including planning of the necessary resources, professional dismantling, transport, re-commissioning and calibration. Our qualified service staff can also use this opportunity to provide your operating personnel with instruction in hardware and software.

Implemented diagnostical systems in our instruments enable quick and specific problem-solving for your NETZSCH instruments. Our service personnel can thereby immediately localize the problem and re-establish functionality. We can offer you emergency service based upon the application area of your instruments, with response times of your choice.

For newly installed instruments, we guarantee spare part availability of at least 10 years. Almost all spare parts can be shipped from our warehouse within 2 working days after receipt of your order. We use only original NETZSCH spare parts. Should on-site repair be impossible or inefficient, our exchange and loan service will offer you a suitable replacement for the duration of the repair time.

Do you need a handbook or further information about your NETZSCH instruments? Contact us and we will provide you with quick and straightforward assistance.

You decide yourself how often your instruments should be reviewed. We guarantee customized maintenance frequency. The planning and budgeting of these services is straight forward and your administration effort is correspondingly small. Our service staff possesses the necessary expertise and is regularly trained in maintenance, repair and validation, so services can be carried out on-site efficiently and professionally.