Two professionals discuss data on a tablet, surrounded by charts and graphs, emphasizing effective collaboration in analytical services.

Proven Excellence in Service

NETZSCH Analyzing & Testing offers a broad spectrum of services for your thermal analysis instruments − from the basics to full-scale maintenance of value for your investment.

We leave nothing to chance! Just as the quality and performance of our measurement instruments has continuously evolved over the years, so has our customer support. Today, we offer unique service and applications support – worldwide and first-hand.

Analytical instruments by NETZSCH Analyzing & Testing are supported over an exceptionally long period of time.Our expert service team is available at over 50 sales and service locations worldwide to support you throughout the entire lifecycle of your analytical instrument.

Choose the services that best meet your needs to achieve a balanced relationship between productivity, flexibility, and preventive measures. With us, your investment will be expertly managed throughout its entire lifecycle.

NETZSCH LFA 467 HyperFlash® light flash apparatus for thermal diffusivity measurements, featuring a sleek design and intuitive controls. — We offer the complete service package

Your Competitive Advantage

Effectiveness

Higher instrument effectiveness

Longlasting

Longer instrument life

Success

Low susceptibility to failure

Teal and black background with sparkling bokeh and a glowing infinity symbol, representing unlimited warranty and continuous service excellence.

Our Quality Promise:

NETZSCH’s Unlimited Warranty

At NETZSCH, our commitment to quality goes beyond the instruments themselves. We understand that your investment in advanced technology is a long-term one, and and that’s why we offer something truly unique – our Unlimited Warranty.

Learn more

In today's fast-paced business world, exceptional customer service is not just a bonus, but a necessity.

For over 60 years, NETZSCH Analyzing & Testing has exemplified customer orientation, professionalism, and sustainability. At NETZSCH, we understand that our service portfolio is more than just a service – it's a promise to our customers that they can rely on us.

Comprehensive Service Offerings:

Our service portfolio includes a wide range of services designed to meet and exceed our customers' needs. From commissioning, maintenance and repair to training and consulting, we offer a complete set of services to keep your equipment operating at peak performance.

Benefits for Our Customers:

The benefits of such a comprehensive service offering are manifold:

Reliability: Our experts ensure that your equipment is always ready for use, leading to higher operational efficiency.
Availability: With our global network of service centers, we ensure quick response times, no matter where you are.
Competence: Our service technicians are highly qualified and continuously trained to keep up with the latest technologies and standards.
Individuality: We understand that every business is unique, which is why we offer customized service packages tailored to your specific requirements.
Cost-effectiveness: Through preventive maintenance and quick repairs, we help you minimize downtime and extend the lifespan of your equipment. This commitment to sustainability directly enhances your profitability.

Precision pressure sample holder, featuring durable stainless steel components for reliable testing applications.

Proven Excellence in Service means that you can rely on a partnership based on trust, decades of expertise, and an unwavering commitment to your satisfaction. We are here to support you and ensure that your equipment runs as efficiently and effectively as possible – today and in the future.

More information

We install your analytical instruments in your laboratory, carry out a complete configuration and parameterization, and provide your operating personnel with comprehensive basic instructions. Your instrument is then professionally put into commission and can immediately be put to use.

Our Hotline Service provides you with rapid assistance by telephone, e-mail or remote support. Please do not hesitate to contact your nearest service center for technical questions or concerns. Your inquiry will typically be handled within 24 hours.
Please contact: ngb-service‎@‎NETZSCH.com

Service Contact Form

Regularly updating your software is important for dependable and timely instrument performance. Software features, service tools and the comprehensive help system are critically reviewed and revised for every new version to help you achieve the full potential of the entire measuring system.

Should you need to install your NETZSCH instruments at a new location, we will take care of all aspects of the move, including planning of the necessary resources, professional dismantling, transport, re-commissioning and calibration. Our qualified service staff can also use this opportunity to provide your operating personnel with instruction in hardware and software.

Implemented diagnostical systems in our instruments enable quick and specific problem-solving for your NETZSCH instruments. Our service personnel can thereby immediately localize the problem and re-establish functionality. We are pleased to offer you emergency service based upon the application area of your instruments, with response times of your choice.

For newly installed instruments, we guarantee spare part availability of at least 10 years. Almost all spare parts can be shipped from our warehouse within 2 working days after receipt of your order. Only original NETZSCH spare parts are utilized. Should on-site repair be impossible or inefficient, our exchange and loan service will offer you a suitable replacement for the duration of the repair time.

Do you need a handbook or further information about your NETZSCH instruments? Contact us and we will provide you with quick and straightforward assistance.

You decide yourself how often your instruments should be reviewed. We guarantee customized maintenance frequency. The planning and budgeting of these services is straight forward and your administration effort is correspondingly small. Our service staff possesses the necessary expertise and is regularly trained in maintenance, repair and validation, so services can be carried out on-site efficiently and professionally.

For further support, NETZSCH is at your side with various training offers. We offer you individual in-house training and online training.

Choose between different options: