09.09.2025 by Aileen Sammler
Trust through Service Excellence – NETZSCH as Your Strong Partner throughout the Entire Product Life Cycle
More than just analysis instruments: Quality that ensures sustainability
At NETZSCH, we understand that choosing an analytical instrument is more than just a purchase – it’s an investment in your company’s success. That’s why we go beyond delivering cutting-edge measurement technology: we stand by your side throughout the entire lifecycle of your instrument. From smooth commissioning and proactive maintenance to fast repairs and tailored service solutions, our goal is to give you peace of mind – ensuring maximum uptime, dependable results, and the support you need to focus on what matters most: growing your business.Discover why service at NETZSCH is not just an add-on, but a decisive factor for success of your everyday operations.
Discover why service at NETZSCH is not just an add-on, but a decisive factor for success of your everyday operations.
1. One Source for Complete Service – Here for You Anytime, Anywhere
Our global service portfolio offers everything from a single source – fast, professionally, and personally:
- Hotline and remote support: Competent assistance by phone, email, or remote access – often within 24 hours.
- Installation and commissioning: From configuration and training to the handover of functional devices – we’re by your side every step of the way.
- Repair service: Fault diagnosis and repairs with original spare parts – on site or remotely, including warranty.
- Spare parts supply: At least 10 years availability and fast delivery, often within two working days. If necessary, we can provide you with replacement instruments.
Our service organization is global: In addition to our own production facilities in Germany, the USA, China, and Japan, we are also directly represented in Korea, France, Italy, Great Britain, Sweden, Finland, Poland, the Czech Republic, Austria, Australia, Brazil, India, etc. In addition, we work with certified dealers and are therefore represented in over 50 countries worldwide. This enables us to provide first-class, regionally customized service that meets the highest NETZSCH standards everywhere.
State-of-the-art remote diagnostics via TeamViewer and AI-supported assistance systems such as our service chatbot facilitate rapid problem solving. Our hotline in Germany handles tens of thousands of inquiries every year. We also offer self-service tools and training videos.
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2. Expert knowledge through continuous training
NETZSCH thermal analyzers are highly customizable – for example, there are over 400,000 versions available of our STA systems (simultaneous thermal analyzers). This is why we rely on the in-depth technical expertise and practical training of our service staff.
With the help of a structured qualification system, we ensure that the expertise of our service technicians remains at the highest level worldwide. This enables us to provide fast, competent assistance – anytime, anywhere.
The training includes:
- Practical training at our locations and at the customer's premises
- Regular updates on new products, applications, and service offerings
- Full integration of NETZSCH partners worldwide into the training system
- Clear learning paths for independent support for the entire product portfolio
Benefit from a globally uniform service standard – from Boston to Suzhou to Barcelona.
3. Planning reliability thanks to customized service agreements and Unlimited Warranty
With our service level agreementsand individual maintenance contracts, you enjoy full flexibility and cost transparency:
- Individual maintenance intervals, calibrations, breakdown concepts, relocations, or wear part concepts
- Unlimited Warranty for the latest NETZSCH instrument series
- Proactive services to minimize downtime and unforeseen costs
- Global presence with more than 50 service locations for fast response times
This allows you to increase the availability of your investment and ensure long-term operational success.
4. Excellent service for regulated industries with the highest requirements
Perfect precision and documentation are mandatory, especially in regulated markets such as pharmaceutical, food, and cosmetics.
NETZSCH specialists are highly trained in GMP (Good Manufacturing Practice) and GLP (Good Laboratory Practice) standards and perform qualified IQ/OQ/PQ validations.
Our established software systems – e.g., Proteus® Protect or rSpace CFR – meet regulatory requirements with audit trails, electronic signatures, and user management in accordance with 21 CFR Part 11.
5. Learn from the best – with NETZSCH knowledge for your sustainable success
Our knowledge is your advantage:
- NETZSCH Online Academy with flexible training courses
- On-site or online training courses for individual requirements
- Extensive digital library on our website containing material safety data sheets, FAQs, white papers, application literature, e-books and webinars
This is how we strengthen your expertise and work together to contribute to your long-term success.
Practical example: Contract testing – precise analysis on demand
Sometimes, a quick, reliable analysis by NETZSCH experts is all you need to make important decisions.
With our contract measurements, you receive precise results directly from the NETZSCH application laboratory, e.g., for mass changes with the TG 309 Libra® thermoanalyzer or combustion tests with the TCC 918 cone calorimeter.
With NETZSCH as your partner, you benefit from a service that builds trust – worldwide and long-term.
- Maximum availability thanks to fast assistance, maintenance contracts, and repair service
- Long-term stability thanks to unlimited warranty and sustainable spare parts supply
- Maximum safety thanks to services for strictly regulated industries
- Knowledge that takes you further through our digital academy (NOA), customized training, and practical tools
Discover all NETZSCH Analyzing & Testing services – your trusted partner for analytical instruments and much more!
